Penerapan Zachman Framework dalam Merancang Customer Relationship Management pada Bank Perkreditan Rakyat
نویسندگان
چکیده
منابع مشابه
A Framework for Customer Relationship Management
T he essence of the information technology revolution and, in particular, the World Wide Web is the opportunity afforded companies to choose how they interact with their customers. The Web allows companies to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the cus...
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ژورنال
عنوان ژورنال: SISFOTENIKA
سال: 2018
ISSN: 2460-5344,2087-7897
DOI: 10.30700/jst.v8i1.181